With no direct access to the client contacts, my customer support team took way too long to log in to the CRM to update the client information. This not only took a lot of time but also resulted in a communication gap as the information was not updated in real-time. I was breaking my head trying to find a solution to this and ContactBook did exactly what I needed and it worked perfectly. It now allows my team to share and access client contacts directly from Gmail that syncs automatically.